The rest of the staff we met redeemed the place. Thanks Denise, Deb, and Derek!
My wife and I went to their NYE party with the overnight package. It’s more an older crowd we are 30 and went to celebrate our first NYE as a married couple. They staged the cocktail party really well spreading out bars over 3 rooms. If you want a more intimate dinner seating ask to sit at couple rather than in the ballroom as a group table. It was pricey for us but all inclusive and no driving, plus brunch the next day.
Had a wonderful stay at the Water's Edge. The rooms were spacious, clean, and comfortable. The staff was curteous and helpful. The meal at the Italian restaurant was good. Portions were a bit small given the price. The breakfast buffet was well stocked. The coffee shop with Starbucks coffee was super convenient. Wish we had time to check out the spa.
We made our way downstairs, and again.. that view! It was beautiful. And then I saw the bar... and I was in heaven. We had a drink before the ceremony, mainly as a distraction from the pain caused by shoes, and it was good. Expensive, as I expected, but good.
I was here in late September for a wedding.
The cocktail hour was outside and was very nice. The reception hall was large and decorated beautifully. Nice big bathroom for the ladies close to the reception. The service was good, the food was good, pretty much what you would expect at a wedding.
On arriving you cant help but marvel at this place. Its huge and majestic and the grounds are absolutely stunning. The structure makes a grand first impression...
I did not stay in a room, I heard they were not as nice as you'd expect for over $300 per night but I cannot say for certain. The brunch the next morning was apparently a disaster in which wedding guests were left to fend for themselves, not seated with others from the wedding. In fact, guests had to bus their own tables in order to get a seat at all, then eat their breakfast quickly while people waiting for their table! Service was non-existent except when collecting the bill. This was the last impression of the place and left a sour taste in everyones mouth. If you're going to offer brunch after a wedding, you should provide a better experience than a self serve free for all with a high price tag.
We are staying here for the week and looked forward to lobster night. We arrive an hour after it starts and they were sold out. I order the football special wings for $5, and get 5 wings! Are you kidding me?! The bar staff was more worried about cleaning up to get out early than serving the guests, I therefore left much earlier and drank much less than I would have otherwise. It's amazing how that one night can taint your entire week. Up until this the staff and place have been great.
The ceremony was beautiful, right before sunset with a backdrop of water. Obviously they don't shut down the place for a wedding so you will have occasional glimpses of beach goers in swimsuits but it's worth it. The staircase makes a grand (and anxiety ridden) entrance for the bride.
The staff, not so much.
I can't say that I wouldn't recommend this place because the beauty of the space almost balances out all the negatives but I would definitely take it into consideration when choosing a venue. The wedding and reception we're both beautiful with polite and attentive staff, it was really just the before and after that tarnished an otherwise perfect wedding experience.
We walked into the main entrance and tried to ask someone to direct us towards our wedding.. we were ignored but a couple people and pawned off by another and finally we were pointed outside and down the stairs. My thoughts are that if you're not going to put up signs for people, at least be willing to guide them. I don't need my hand held but it's a big place and a little courtesy goes a long way. And no.. huffing, pointing, and rolling your eyes do not count as courteous.
Was there for brunch on Christmas eve day. There were a large variety of food choices. Everything the five of us had was delicious. The staff were friendly and helpful. All in all an enjoyable experience.
Water S Edge Resort Spa is a US Spa based in Westbrook, Connecticut. Water S Edge Resort Spa is located at 1525 Boston Post Rd, Westbrook, CT 06498, USA.
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